Customer experience

Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.

Megan Sharpe, vice president for direct to consumer media and strategy at Gerber Life has seen the insurer through internal and external, to better support one-on-one marketing to policyholders.

Jess Keaney, chief product & technology officer of Duck Creek, discusses how technology is making the insurance process more transparent and even more empathetic for policyholders

Suggestions for how property insurers can accomplish effective low touch claims processing.

By leading with a human-centric model and weaving in technological advancements to improve the process, you're setting yourself up for success.

INSTANDA crowdsourced insights from veterans, innovators and startups navigating a vastly changed insurance landscape.

Factors shaping life insurers' approaches to investments in technology.

The insurtech discusses its multi-line solutions and ethics of AI.

The insurtech development program, seeing frequent participation from Americas-based startups, dedicates latest cohort to regional entries.

AI has great risks for underwriters but also great potential benefits, according to Randy Paez, chief information officer of Ambac. Paez spoke with Digital Insurance about how to leverage data and integrate AI into insurance operations.