Customer service

Why personalizing communication, building trust and offering 24/7 support will be crucial for the industry to attract Gen Z consumers.

The General's Jack Martin discusses how technology is transforming customer experience.

A survey from Branch finds that senior leaders in insurance and financial services believe a mobile app strategy is vital.

The digitalization of the insurance industry goes even further than just reducing wait times and eliminating extraneous processes.

The latest loyalty indicator and shopping trends (LIST) report from J.D. Power, in collaboration with TransUnion.

Valuable insights into the most pressing workers' comp concerns.

Mobile technology is reshaping the future of the insurance sector.

In the age of rapid digital transformation, insurers are at a crossroads: embrace innovation or get left behind.

What steps can be taken to successfully navigate through this difficult, complex market?

A recap of the DIGIN 2024 event in Boca Raton, Florida.

Zurich and Aon launch clean energy insurance facility and Mercury expands virtual home inspections, plus other insurtech news.

Debunking four common misconceptions about life insurance.

The rapidly increasing expectations of policyholders and agents have accelerated the need for transformation.

DIGIN 2024 held June 27 and 28 in Boca Raton, Florida included panels and discussions around innovations within the insurance industry.

Progressive scored first overall for online user experience in the Q2 2024 Online Insurance Scorecard from Keynova. State Farm and USAA tied for second.

Climate change is now a third-party player, and it's changing the rules of the game.

The challenges to digital transformation value realization are deeply ingrained in the structural and cultural fabric of insurance organizations.

Over three-fourths, 76%, of consumers have reviewed their insurance policies in the past six months or plan to do so by the end of the year, according to Nationwide's 2024 Economic Impact research.

Casey Kempton, president of personal lines at Nationwide, addressing the Insurtech Insights conference, said carriers should work to educate policyholders about what to expect from weather claims.