Customer service

The convergence of more frequent weather events that affect more people plus higher customer expectations make now a great time to get ready to communicate with the masses.

Insurers' tech strategies have expanded but enterprise-level policy administration systems remain a vital backbone.

Apple iPhone 15 and 14 users in the U.S. will have access to the service via a satellite.

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.

Colleagues say Mager supports others' work and career development.

Melissa Gutierrez, senior vice president and general manager for Pets Best, sees a lot of opportunity for "rapid growth" in the pet insurance industry, especially in a digital space.

As the rest of the world becomes increasingly connected, consumers expect all aspects of their lives to be on-demand and seamlessly integrated into digital platforms.

Mutual carrier's innovation executive begins digital technology development by starting with the business context for projects.