Customer service

Startups and their carrier and venture capital partners are looking to cooperate to transform the insurance industry, not simply 'disrupt,' says panel.

With mobile channels matured, the insurer looks to capitalize on other emerging technologies, including virtual reality and the Internet of Things.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.

The new program, "Zara," was developed in partnership with Spixii, a graduate of the carrier-sponsored Startupbootcamp accelerator.

Fingerprint and face scanners are the most common types of biometric implementations used on corporate devices and services.

Carriers need to address the basics behind digital transformation in order to fully leverage new opportunities, says Accenture.

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

The new platform is powered by RightIndem, a SaaS cloud provider of FNOL reporting technology.

Business-wide transformation begins with a thorough diagnostic of competitive strengths and challenges that enables leaders to prioritize where they want to start.

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.

Cloud for ancillary services has risen in insurance, and within the past few years the trend has expanded to include core as well with Tier-1 carriers migrating to the model.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

The carrier piloted Snapsheet’s technology before launch, and found claims were settled up to 40% faster using the insurtech's software.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.