Customer service

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

As the first member of tech company Roost's Home Telematics Consortium, the insurer will distribute kits to customers, in return for data that will help enhance pricing accuracy and loss mitigation.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

Vendor will offer insurtechs the opportunity to showcase their technology as ancillary features on its flagship InsurancePlatform.

The Dwellbeing tool gives insureds a place to record usage data, giving customers a better sense of personal risk.

Vendor will integrate new claims, billing and distribution management tools into its existing cloud-based platform.

The move is intended to bolster the insurer's connected car and mobile technology capabilities.

Todd Fancher will lead the carrier’s strategic investment in artificial intelligence, machine learning and advanced analytics aimed at better customer service.

Artificial intelligence continues to be top off mind for insurance carriers, as they work collect new forms of data and interact with customers using smarter digital channels.

Even if the end goal is to have chatbots available across all modes of support and service, such strategic projects start best with tactical investments.

The auto insurer will be the first to integrate with a platform that will simplify real-time verification of coverage.

While Silicon Valley aims for raw profits, carriers are looking for revolutionary solutions to improve their producs, say panelists at EY event.

Many organizations are harnessing only a fraction of the potential value of analytics and thus missing out on the chance to turn insights into a competitive advantage.