Customer service

Michael Shashoua, senior editor of Digital Insurance, reported on developments from ITC Vegas Oct. 31-Nov. 2, 2023.

For the fifth year in a row, The Hartford ranked first in the small commercial insurance scorecard. Progressive ranked second. Nationwide ranked third.

More carriers are offering digital assistants in their mobile browser and in-app, according to the Q3 2023 Mobile Insurance Scorecard.

The insurtech has created a suite of SaaS solutions built on a cloud-based platform to enhance customer communications and increase engagement.

Chubb's Banks and the Digital Wallet Race: The Embedded Insurance Strategy looks to gauge how fintechs and banks view embedded insurance.

AI is just an algorithm that learns based on human tasks, and humans make mistakes.

The path to more effective hurricane preparedness lies in proactive planning, automation, and the efficient utilization of data and analytics.

Three steps to set the stage for easier connectivity to the tech platforms that agents can use to quote commercial insurance.

Financial institutions must adopt a tech mindset that aligns with – and promotes – broader enterprise goals.

The convergence of more frequent weather events that affect more people plus higher customer expectations make now a great time to get ready to communicate with the masses.

Insurers' tech strategies have expanded but enterprise-level policy administration systems remain a vital backbone.

Apple iPhone 15 and 14 users in the U.S. will have access to the service via a satellite.

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.

Colleagues say Mager supports others' work and career development.

Melissa Gutierrez, senior vice president and general manager for Pets Best, sees a lot of opportunity for "rapid growth" in the pet insurance industry, especially in a digital space.

As the rest of the world becomes increasingly connected, consumers expect all aspects of their lives to be on-demand and seamlessly integrated into digital platforms.

Mutual carrier's innovation executive begins digital technology development by starting with the business context for projects.

Boyd is president and CEO of Plymouth Rock Assurance Corporation where she is leading digital transformation.