Customer service

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

It's clear that insurers must modernize every part of their back office.

Payments processor makes global scale possible for insurtechs

Rising repair costs and lack of insurance education contribute to coverage gaps.

At the heart of the industry's self-billing challenges is data — how it's stored, how it moves between partners, how it's cleaned for use.

Growing up surrounded by search technologies, online shopping, and mobile apps means that these digital natives have come to expect speed and efficiency.

The new suite enhanced the Vehicle Care by Assurant app and its features, including simple online tools and policy management.

One area that has progressed by leaps and bounds is new user interaction technologies like messaging, chatbots and real-time video chats.

Gartner survey finds modernizing applications a great concern for carriers, along with data analytics.

Also: News from Progressive, Sentry Insurance, Millennial Specialty and more

Consider introducing specific touch points and service level expectations.

Branch Insurance CTO shares insights on standing out digitally.

This profound change in the coverage gap underscores the need for modernized IT and more cloud-based technology.

Corporate Insight honored Lincoln Financial and Ladder as well.

Digitalization and new emerging technologies will continue to transform the insurance industry, company says.

Claims experts shared what they've seen work well in the past two years with Digital Insurance.

The insurance industry is looking for the right standards and practices for the use of smart home devices in homeowners insurance.

The platform uses 14 questions plus data provided by the insureds to generate up to four specific quotes. 

The need to provide an outstanding customer experience is key in an industry where the client is only one step away from potential disaster.

Technology can help during difficult economic times and it can present new avenues for growth.