Digital distribution

John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Carriers who develop internal innovation capabilities can outrun disruptors thanks to industry knowledge and information resources.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

The former Esurance VP says incumbent carriers have an advantage in underwriting expertise and should explore emerging technologies to boost that.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Incumbent insurers are becoming more active than ever in the insurtech sector, defining its path.

Organizations combining innovative talent, diverse data, and applied intelligence can use data-driven insights to improve customer experience, says Accenture's Debbie Polishook.

The German insurer is reportedly looking at XL as a potential target to grow its casualty coverage business in the U.S.

Carriers have to innovate more aggressively to match up with challenges to their business from companies like Amazon.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

Three titans announcing their entrance into the healthcare sector put a scare into the insurance industry. Here’s how carriers can mitigate the damage.

Brooks Tingle, who was key in developing the life insurer's Vitality connected-life platform, takes the reigns for the company's life operations.

There will always be a need for informed agents to provide the human touch that distinguish insurance as a people-centric industry.

New W.R. Berkley division focused on the high-net-worth market was built from scratch to combine the best service options from digital and agent channels.

Many agents and brokers understand that a robust analytics strategy is crucial, and are responding.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

The insurance industry needs to “dare to think big” and make more sweeping transformations, says author and futurist Chunka Mui.

The life insurer has built a foundation of data to power next-generation partnerships, says chief digital officer Greg Baxter.