Claims

BlueCross BlueShield of Western New York is sharing claims data via HEALTHeLINK, the region’s health information exchange, to help providers improve care.

Pilot project aims to increase efficiency in working with other carriers.

The claims-processing startup will move overseas in an agreement with the multiline insurer.

Upheaval in product development and new offerings made possible by connected devices mean insurance's 'moment of truth' is evolving rapidly.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

Claims applications for the technology are opening new opportunities beyond just usage-based insurance programs.

The carrier's AVP of operations and planning for claims started out in the back office, but felt a desire to see the business from the front lines.

P&C insurer consolidates several support systems onto one platform with agreement.

Newly available data, together with machine learning, can help us better refine our risk prediction.

Before making landfall, the storm weakened significantly, largely sparing the bigger inland population centers of the Carolinas.

Companywill be allowed to fly long distances and over populated areas across four states after getting FAA waiver.

Catastrophe modeler issues first estimate of losses for ongoing Carolina storm event.

The total bill for damage may eventually reach $10 billion to $20 billion, said Chuck Watson, a disaster researcher at Enki Research.

2017's active hurricane season provided insurers with a wealth of information to help transform claims. The 2018 season's first big storm will show how far the industry has come and provide a path forward.

While early evacuations could boost business-interruption claims, they can also help button up properties ahead of the storm.

Every policyholder wants to talk to someone at a time of great stress, and tech can enable and improve those interactions rather than replacing them.

Most forecast models point to Florence’s eye hitting the southeast coast sometime on Sept. 14.

However, insurers are expected to be spared big losses with a majority of the damage likely to be uncovered.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

Formed in February, the 21-member group pursues digital tech to gain competitive advantage.