Claims

Every policyholder wants to talk to someone at a time of great stress, and tech can enable and improve those interactions rather than replacing them.

Most forecast models point to Florence’s eye hitting the southeast coast sometime on Sept. 14.

However, insurers are expected to be spared big losses with a majority of the damage likely to be uncovered.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

Formed in February, the 21-member group pursues digital tech to gain competitive advantage.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

Carriers are ahead of other industries in leveraging unmanned aerial vehicle technology for some very good reasons.

The distributed-ledger technology promises to streamline processes like claim management, pricing transparency and actuarial management.

AI and other technologies are changing the kinds of jobs the insurance company needs, says CEO Tom Wilson.

Combining claims and clinical data provides better understanding of health ‘in real time,’ says data director Colt Courtright.

CAQH annual study finds portal transactions are slowing the transition and reducing savings.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

Companies that produce hardware designed to detect and mitigate water damage see insurers as natural partners.

Payers frequently tell providers that they don’t support certain HIPAA transactions, contends Robert Tennant.

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

The multi-line insurer joins State Auto as an early member of the consortium launched last year.

Applications include the faster delivery of claims payments, identifying fraud and leverging connected IoT data for improved actuarial models.