Claims

Are deepfakes threatening the insurance industry? Some experts suggest a second layer of verification may be needed to combat altered materials in claims processing.

Insurance companies applying AI to handle claims functions are seeing changes for both their staffs and policyholders.

Applying AI to insurance claims processing improves its predictive analytics, use of predictive models and control of costs.

Technology is helping carriers to better manage their risk portfolios when it comes to underwriting and managing weather-related property risks.

Four strategies for insurance companies aiming to leverage AI's potential.

A host of factors have affected our daily work lives, but the recent pandemic changed how and where we work. Ken Tolson with Crawford & Company discusses the talent challenges and how to succeed in a new environment.

Geico, State Farm and Progressive ranked as top three overall in Keynova's Mobile Insurance Scorecard.

The average premium for homeowners insurance in the US is expected to hit $2,522 by the end of the year, driven largely by intensifying natural disasters, rising reinsurance costs and higher fees for home repair, according to Insurify, a Massachusetts-based insurance-comparison platform.

An increase in severe storms and a larger number of high-severity claims is causing longer wait times, which is impacting customer satisfaction, according to the J.D. Power 2024 U.S. Property Claims Satisfaction Study.

Insurance payouts for Tuesday's collapse of the Francis Scott Key Bridge in Baltimore could be among the largest ever in marine insurance, according to Lloyd's of London Chief Executive Officer John Neal.