Claims

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

Despite the buzz over AI's positive impact on claims, carriers may need to ramp up their anti-fraud efforts.

Despite increased cybersecurity awareness, greater spending on defense, and a maturing industry, cyber threats continue to accelerate at an unprecedented rate.

The primary point of impact correlates to the claims severity for EV and ICE vehicles, according to Mitchell's 2024 EV Collision Insights report.

A look at key advancements, benefits and future implications.

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

Delving into seven technologies enabling insurers to harness vast amounts of data to improve accuracy, efficiency and customer experience.

AI-based customer service technology company provides insurers with more sophisticated assessment of claimants needs and how to serve them.

Digital Insurance spoke with Mike Causey, North Carolina's Commissioner of Insurance, about conditions on the ground following Hurricane Helene, and his department's work on relief efforts and damage claims.