Mobile technology

What’s driving your digital claims transformation program: COVID? Competition? Or cost? Whatever the answer, we could be in danger of leaving the customer out of the equation in the rush to digitize and automate insurance processes. It could be time to take a more user-centric approach, reimagine the customer journey and find out what customers actually want.

Vethelpline offers insurance members and now subscribers, 24/7 access to veterinary experts and veterinarians who can answer care questions through an app with a chat feature or through a phone consultation.

Globally, 72% of respondents said they would share some personal data with their insurer but when broken down by gender, only 68% of women and 75% of men said they would share.

Keynova Group released its Q3 2021 Mobile Insurance Scorecard, which evaluates the mobile websites and mobile apps from the 12 largest U.S. property and casualty firms. Geico placed first overall and leads scoring in mobile web and app.

Toyota worked with CCC Intelligent Solutions to develop Collision Assistance.

Photos can be used to drive claims decision-making and can also enable touchless claims handling.

Also: Humana launches digital diabetes prevention in Ky.

Also: CSAA launches sharing economy unit Mobilitas, and more

Also: Virtual home inspections for social-distancing compliance, digitalizing D&O wholesaling, more.

Amazon Halo John Hancock Vitality integration to launch

Progressive and others see opportunities to increase adoption as technology base grows.

Commercial insurance companies and employers want to understand the current pandemic and how to mitigate the risk of future shocks.

Insurtech also offers usage-based auto coverage and renter’s insurance.

All existing and new customers with a Thimble Monthly policy can now access Pause at no cost via the Thimble app for iOS and Android.

Auto insurer is expanding deployment of Hi Marley technology from a claims-based pilot to more service areas.

Counting Farmers among its clients, company’s platform provides touchless claims and roadside assistance.

A new program at Purdue University aims to improve health outcomes by applying real-time physiological data from wearable sensors.

Humana is entering a partnership with platform and health data solutions provider Validic that will boost connectivity between members’ tech devices and the health plan.

Working with Zubie and Azuga, carrier launches fleet management product for human services organizations.

The opacity of data-analysis tools can make it difficult for workers to fully understand how much employers can see.