Policy adminstration

Results of a new survey indicate customers are willing to pay more for simpler products and experiences, but rate insurance last, viewing it as the most complex of all industries.

U.S. insurers can't ignore E.U. actions in an era of harmonizing global regulations.

According to a survey, 64.3% of insurance producers do not follow up on prospective customer lists at least once per week, and nearly 16% do not employ a pipeline management system.

Read daily recaps of how Watson is faring against Jeopardy!'s two greatest champions.

Elizabeth Warren's comments came even as House Financial Services Committee Chair Spencer Bachus questioned her role at the CFPB.

Insurers and agents may want to keep an eye on how their financial services brethren are serving their clients via the mobile space.

Professor Kirk Okumura of the American College discusses the appeal of working in the financial services industry.INN is pleased to present, with permission, occasional videos from The American College. Videos originally appeared on Wealth Today, a daily video news feature that is part of The American College's The Wealth Channel.   

Insurer notes Ernst "Ernie" Csiszar's broad insurance company experience and background in regulatory affairs as "invaluable."

No going back from a wireless world; research says 2011 is tipping point of consumer devices in the enterprise.

Fitch and S&P react to AIG’s $4.1B charge for Q4; S&P clarifies Allstate’s rating after announcement that it's exiting the banking business; A.M. Best, Moody’s and S&P assign ratings to CNA’s forthcoming senior unsecured notes.

The Dutch financial services firm reportedly is considering IPOs in Europe and the United States for its insurance operations; struck two deals to divest its real estate investment management business.

Computer’s appearance on “Jeopardy!” offers glimpse of future business functionality.

The insurer's asset management arm says Optique has $800 million in mutual fund and separately managed account assets under management.

The CMO Council researched the misalignment, and found isolation and mutual distrust in both camps.

Insurance professionals who want to stop the unauthorized flow of data to criminal sources should start by looking within their own enterprises.

As any good insurance exec knows, a company is only as good as its last customer service call. IBM knows this too—that's part of why it’s still here.

In the first three quarters of last year, bank holding companies tallied $9.73 billion in insurance brokerage fee income—up 7% from the same period in 2009.

For the sixth consecutive year, MetLife earns a designation based on quality customer service.

The administration will issue a "financial crisis responsibility fee" of $30B on institutions with more than $50B of assets that took TARP money to be paid over the next 10 years.

Just in time for Valentine’s Days, a study finds 29% of American drivers have engaged in romantic contact while driving.