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It’s tempting to view STP implementation as an enterprise-scale undertaking, but the best approach may be step-by-step.

Foresight, and a focus on usability, will help those converting to straight-through processing reap dividends from the process.

A widening array of solutions is giving carriers more options to backup and safeguard their critical data.

Insurers need to create the right mix of technology and human interaction to better serve their multi-generational customers.

Insurers with legacy systems face an uphill battle: find replacements for retiring IT workers or retire their legacy systems.

When does an IT project officially become a formal “project,” worthy of the care and attention of management, with the resources of the organization placed at its disposal?

New technologies take virtualization to the application and database level, helping it reshape and transcend the data center.

Hillsdale, N.J. — Despite the ongoing crisis in the real estate industry, MyClosingSPACE.com is making its debut in New York, offering residents across the state the ability to purchase title insurance and mortgage closing services directly online.

Researchers say India is only just beginning to tap its enormous potential, and stands poised to become a giant in the world economy, with its insurance industry playing a part.

A recently published study from Diamond Management & Technology Consultants Inc. finds that roughly 33% of organizations prematurely terminated at least one business process outsourcing relationship during the past year.

New York — Marsh & McLennan Cos. Inc. has named former ACE Ltd. CEO Brian Duperreault as president and CEO of MMC. Duperreault, who retired from Hamilton, Bermuda-based ACE in 2006, succeeds Michael Cherkasky in the lead role at MMC. The New York-based company announced last month it was seeking to replace Cherkasky, citing a need for new leadership amid disappointing financial results.

Wausau, Wis. — Susan Doyle was appointed president and COO of Wausau Insurance. Wausau Insurance comprises the operations of Employers Insurance Co. of Wausau, Wausau General Insurance Co., Wausau Business Insurance Co. and Wausau Underwriters Insurance Co. Wausau Insurance is part of the Commercial Markets business unit of the Liberty Mutual Group.

Brookfield, Wis. — Fiserv Inc., a provider of technology solutions, announced its appointment of Denis O’Leary, a private investor and consultant with expertise in enterprise technology, financial services and consumer payments, to its board of directors.

The Hague — AEGON N.V. announced that Johan van der Werf has stepped down as CEO of AEGON The Netherlands, as of Jan. 21, 2008. van der Werf, who also serves on the Management Board of AEGON N.V., has led the Dutch organization since 2002, and has worked for AEGON and its predecessors since 1982. He will serve as an advisor to the executive board for the remainder of the year.

New York — Haier New York Life, the joint venture between New York Life Insurance Co. and China's Haier Group, opened a branch in Wuhan, the capital of Hubei, China. Haier New York Life, which recently celebrated its fifth anniversary, is the first Sino-U.S. life insurance joint venture with a license for the economically important city of Wuhan. The operation received approval from the China Insurance Regulatory Commission to establish its Wuhan branch in November 2007.

Chester, Pa. — AdminServer Inc. added two industry veterans, Roger Soppe and John Connell, to the AdminServer sales team. Both will report directly to Jim Rourke, AdminServer's chief marketing officer, and will be instrumental in AdminServer's continued focus on sales and aggressive expansion in all insurance markets: life, annuity, property/casualty, health and reinsurance.

New York — Fifty-five percent of well-insured adults go online six or more times a week, according to Experian Research Services. As the insurance industry has the highest customer acquisition cost in business today, an online strategy is necessary to attracting these well-insured prospects.

Jersey City, N.J. — ISO Senior VP Richard Boehning will retire on Jan. 31, 2008, concluding a 20-year career supporting the insurance industry.

Schaumburg, Ill. — Zurich recently named Domenick DiCicco as chief claim counsel for its North America Commercial division. DiCicco will be responsible for managing claims’ legal operations in Zurich’s Schaumburg, Ill., and Baltimore offices.