Practice and client management

Hi Marley reveals commonly asked questions after analyzing a sample of auto and property claims from its database.

Amica, Geico and Progressive rank highest for customer satisfaction in the service segment of the study.

Consider developing a concierge FNOL team to handle increased demand.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

Digital Insurance spoke with Sears Merritt, head of enterprise technology and experience at MassMutual.

Digital Insurance spoke with Sheila Anderson, CIO of Aflac.

Personalization isn't so much a trend as an expectation.

With underwriting by Federal Life and Swiss Re, digital product addresses millennial, Gen X needs

The system created by Nationwide and Generali was recently recognized for the 2023 Celent Model Insurer award for Digital and Emerging Technologies.

SafeGuard 360 breaks barriers separating different coverages.

Digital Insurance reached out to insurance organizations to learn about how consumers view anti-distraction solutions and how to address concerns.

App-free video software can help carriers boost customer satisfaction.

VPs of customer experience and innovation strategy will focus on how to leverage market research and customer insights for new customer-facing initiatives.

Agents should stay informed of how the latest emerging trends such as technology usage and persistent inflation are impacting their client.

The business model, the tech it sits on, and the sector's purpose must evolve.

Los Angeles-based Sensible Weather Co. is offering a supplemental insurance coverage that automatically sends you a refund if weather turns bad.

Selecting the right SaaS partner for your company can take time.

Employees who have a trusting relationship with their organization are 260% more motivated than those who don't.

The GPT-4 upgrade is currently available to ChatGPT Plus subscribers only.