Practice and client management

Wondering if my experience filing a claim will draw the right conclusions.

How much do we really understand about users’ motivations to use digital products for improving health?

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.

Ecosystem orchestrators and participants, such as car-sharing service vendors, could also collect and integrate massive amounts of data from different services

Usage-based insurance startup says revamped offering delivers on brand promise of full digital.

When building a successful digital marketing strategy, several guidelines should be kept in mind.

The insurer partnered with Collective Medical and Mendocity on in- and out-patient capabilities.

Capgemini’s World Insurance Report revealed that trends were already heavily leaning toward digital before the COVID-19 crisis changed behavior further.

Nimish Mehta discusses the rapid transition required to keep the company going during the crisis.

J.D. Power's Tom Super joins the show to talk about where gains are going in auto insurance while COVID-19 rages.

With insurers rapidly deploying digital capabilities in order to service socially distancing customers, Jamie Yoder of Snapsheet thinks these habits could stick and become status quo going forward.

DI editor Nathan Golia and Celent's Karlyn Carnahan discuss her report, Covid-19: Three scenarios for insurers

Insurance product creation historically has been based on historical data – the rear-view mirror view. However, there is a fundamental change afoot that cannot be ignored.

The way insurance companies respond to the COVID-19 crisis is indicative of how the industry will meet the biggest challenges going forward: the disappearing retail customer, over-regulation, shrinking product margins, low customer loyalty and public distrust.

It is critical to assess insurers’ internal operations and the implications for employees.

Companies are scrambling to ensure that the millions who take on work outsourced by firms from airlines to insurers can keep going as the nation mandates increased work from home.

It is of strategic importance that we ensure our information technology is supporting the entirety of the organization and its ability to communicate.

The situation is changing rapidly, testing organization capacity and operational planning.

Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.