Practice and client management

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

Carriers see outdated core systems holding them back from transforming effectively, according to survey.

Health insurer Cigna is launching a mobile app to connect members to its Healthy Pregnancies and Healthy Babies prenatal program.

Robert Pick is focused around ease of doing business and reducing transaction friction for the company's partners, he says in Q&A.

The companies partnered to highlight digital projects across the industry.

Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.

The ability to do more with less is a defining characteristic of Security First Insurance's VP of brand experience and marketing.

Jorge Espinel is tasked with finding innovative partnerships for the insurtech.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

We observe that many people never answer voicemail, virtually ignore emails, and throw away mail without even looking at it. But how do insurers communicate with policyholders and agents?