Practice management

Insurance needs to move from value chains to ecosystems capable of maximizing value for a customer.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Chris Wolpert learned the power of publishing in getting across his benefits-advising message, earn street cred, and court prospective clients.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

With the uncertain status of the federal disaster response agency and NOAA climate and weather forecasting and research, NAIC hears about how disaster relief could depend on volunteer organizations, and difficulty getting storm and climate predictions.

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.

Insurance is about sustainability, it provides a layer of financial support to families, businesses and communities.

Compliance professionals working to prevent financial crimes are losing their faith in AI to solve more problems than it causes.

The future of insurance isn't about replacing people with machines, but enabling people and technology to collaborate effectively.

AI solutions must remain ethical, secure, and compliant with industry standards, exceeding regulatory requirements to maintain trust.

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

For wealthy and ultrahigh net worth clients, the advantages often prove very attractive. But the policies carry some sophisticated planning challenges and a high cost.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

The labor shortage in warehousing is worse than ever. Healthcare and high wages can attract and retain this workforce.

The latest Insurance Personal Lines Trends and Perspectives Report from TransUnion.

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.