Practice management

Adopting new technology isn't just about buying and installing software. It's about understanding human behavior.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.

UBI and telematics program information from the top auto insurers.

The first step: every agency needs a disaster plan which outlines a course of action if an event occurs. Owners should identify the most likely disasters and determine key steps to take. Will employees evacuate or stay put? How will they communicate with customers? How can they begin working again?

Cota Capital developed a framework of six pillars to evaluate the viability of embedded insurance opportunities.

Michael Shashoua, senior editor of Digital Insurance, reported on developments from ITC Vegas Oct. 31-Nov. 2, 2023.

For the fifth year in a row, The Hartford ranked first in the small commercial insurance scorecard. Progressive ranked second. Nationwide ranked third.

Panelists emphasized the significance of a comprehensive data strategy and ethical AI use, along with the industry's potential for innovation.