Practice management

Mutual carrier's innovation executive begins digital technology development by starting with the business context for projects.

Boyd is president and CEO of Plymouth Rock Assurance Corporation where she is leading digital transformation.

The leader of the company's claims services unit talks about bringing in different points of view to American Family's update of its claims services technology, and retaining the human element of servicing claims.

Plymouth Rock's VP of customer solutions focuses on improving communication.

Women in Insurance Leadership 2023 honoree finds crowdsourcing approach to insurance product development also has applications for Boston-area charity efforts.

Through Matchett's efforts, associates have logged more than 124,000 hours of online training at the insurer. Matchett is one of Digital Insurance's Women in Insurance Leadership honorees for 2023.

Three experts share the hot-button issues in malpractice liability for accountants — and key ways to protect a firm.

A California homeowner called out CSAA for taking aerial photographs of his backyard, then revoking his homeowners policy due to "clutter." Experts say such images are personally identifiable information protected by state privacy laws.

Insurers need to find new ways to grow their business while mitigating the risk of employee burnout.