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It is important to leverage human-in-the-loop processes, rather than automating them away, and to surface relevant information for agents to help contextualize interactions with policyholders.
July 12
Koffie Financial -
The chief information and operations officer said the company is working to give customers "seamless pickups" from voice to app to website.
July 11
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In other news: Chewy expands pet insurance nationwide and Tokio Marine launches a market intelligence platform.
July 10
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So far, the bots are popular conversation partners. Character.AI users have sent 36 million messages to Mario, a character based on the Nintendo 64 version of the video game plumber.
July 10 -
Local embedded and microinsurance models could provide immediate assistance to vulnerable low-income communities at risk of extreme climate events.
July 10
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Mike Sha, CEO of SigFig writes that agents will need to go beyond insurance to offer more advice on every phase of the financial journey.
July 7
SigFig -
The results of Keynova's latest Online Insurance Scorecard placed Progressive first for its online user experience.
July 7
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In a tight economic environment, insurers and their insurtech partners are starting to move toward underwriting as a target area for transformation.
July 5
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By digitizing the payout process, insurers empower claimants to choose how money is received.
July 5
Fiserv -
The Florida Insurance Guaranty Association is getting ready to head back to the market next week with a variable-rate bond deal after successfully selling fixed-rate bonds last week to help fund claims from insolvent insurance companies.
July 5
