Practice management

A good customer experience reduces friction and enhances efficiency, while making a customer feel heard and appreciated.

A byproduct of insurance modernization is the creation of increasingly complex tech stacks and application integration.

Copilots can act as a chatbot, virtual assistant, search engine and productivity tool.

Thriving as an insurer requires technological adoption, adaptable cybersecurity measures and collaboration among other factors.

Where life insurance can evolve and one key effort agents should continue to prioritize.

A new J.D. Power report points to rising premiums and difficulties in getting coverage as reasons for a chill on auto insurance consumers shopping and switching habits. Digital Insurance spoke with Stephen Crewdson of the automotive data company.

Paper checks continue to comprise a significant portion of transactions in the P&C sector.

Technology has been rapidly transforming the workplace benefits landscape.

The AICPA's professional liability insurer will cover client services related to the Corporate Transparency Act's beneficial ownership information reporting requirement.

Predictive analytics can help insurers retain customers, identify fraud and process claims.

Allowing employees to advance within an organization can keep them engaged, productive and present.

The shift to electronic insurance payouts is an undeniable win-win.

Weather-based issues are leading to financial hardship, especially for low and medium-income workers.

The business landscape is increasingly driven by digital transformation, making the relationship between these two leaders more critical than ever.

Digital transformation can take many forms, customer experience and operational efficiency remain priorities.

Insurance professionals face a daunting year with a myriad of challenges, but are hopeful they can capitalize on potential opportunities.

By embracing emerging technology like AI, auto insurers can future proof their businesses and stay competitive.

Health insurers need to be careful that the AI systems they use create efficiency without introducing costly and unfortunate errors.

The industry's digital transformation is ushering in a new era of risk management. By embracing cloud-based solutions, streamlining processes and integrating automation.

A multipronged effort should include documenting damage, hiring licensed and bonded contractors, and organizing client contact information.