Practice management

Frisco, Texas - Mark Depker, president of Hall Financial Group's management division, announced Skywire Software signed a new 49,500-square-foot lease for its new worldwide corporate headquarters at 3000 Internet Blvd. in the Hall Office Park development in Frisco, Texas.

Boston - Liberty Mutual Agency Markets (a strategic business unit of Liberty Mutual Group) senior special investigator Barbara Parker was honored by the National Society of Professional Insurance Investigators (NSPII) with the 2007 F. Lee Brininger Award, which annually recognizes one insurance professional's outstanding contribution to the fight against insurance fraud.

Portland, Ore. - Kryptiq Corp., a provider of healthcare connectivity solutions, was recently acknowledged at the annual Portland Business Journal banquet honoring the most-admired companies in Oregon. The company received recognition as the fifth most-admired technology company, as determined by a survey of more than 2,000 Oregon CEOs.

Chicago - Aon Corp. has signed separate definitive agreements to sell its Combined Insurance Company of America (CICA) and Sterling Life Insurance Co. (Sterling). The Sterling transaction is expected to be completed by the end of the first quarter 2008, and CICA is expected to be completed by the end of the second quarter 2008.

Columbus, Ohio - Grange Insurance, a Columbus, Ohio-based insurance provider, has been awarded the 2007 Insurance Standard of Excellence Award from the Web Marketing Association.

Windsor, Conn., and Atlanta - Member companies of LIMRA International and LOMA voted overwhelmingly in favor of the proposal to unite two of the world's largest insurance and financial services trade organizations. The merger will go into effect on Jan. 1, 2008.

New York - Lightyear Capital LLC, a New York-based private equity firm focused on financial services investing, completed the transactions related to the establishment of Antares Holdings Ltd., a Bermuda-based holding company whose businesses will include the sponsorship of a new Lloyd's of London syndicate ("Antares Syndicate 1274").

Atlanta - Connecture Inc., provider of Web-based sales, service and process automation solutions to the health insurance industry, has been awarded the Robinson College of Business (RCB) Eagle Award. The business school selected Connecture as a high achiever among fastest growing private companies in the Southeast.

As mortgage lenders struggle to contend with the double-barreled threat of rising defaults and lower origination volume, a third, less discussed source of risk is now starting to emerge.

USAA and State Farm provide the best customer experiences, according to consumers surveyed by Forrester Research Inc.

Pewaukee, Wis. - Indiana Insurance, a member of Liberty Mutual Group, has been named the 2007 Company of the Year by the Independent Insurance Agents of Indiana (IIAI), an honor that Indiana Insurance also received in 2006.

Los Angeles - The Farmers Insurance Group HelpPoint claims call center has just been recognized by J.D. Power and Associates for the third year in a row for providing "An Outstanding Customer Service Experience." The recognition is for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.

Atlanta - SunGard Data Systems Inc., Wayne, Pa., has acquired DSPA Software Inc., a Mississauga, Ontario-based supplier of sales compensation and distribution management software to the insurance industry. DSPA Software will become part of SunGard's insurance business.

Insurance customers won't tolerate difficult navigation, endless loops that prevent transactions or other Web site challenges, according to survey results released by San Francisco-based Tealeaf Technology Inc. The survey, conducted by Rochester, N.Y.-based Harris Interactive Inc., indicates about nine out of 10 consumers conducting transactions online (within a number of industries) have experienced problems. This year's survey highlights online consumer intolerance, as 42% of those who have experienced problems when conducting online transactions switched to a competitor or abandoned the transaction entirely. Additionally, 52% who experienced bad customer service from a company's contact center following an online issue stopped doing business with the company as a result.

Adding metrics to customer touch points results in agency's ability to increase first-call closes and improve overall sales.

You can't hop into a cab, step into an elevator or walk down the street without passing someone using a Blackberry, iPhone or other type of mobile device. Business professionals, students, police and even your kids are connected every second of the day. As a result, more and more carriers are recognizing the inherent value of mobile technologies as a productivity tool, and have embraced this technology.

In a new 68-page report entitled 'BPO Opportunities in the Property & Casualty Insurance Sector,' analyst John Willmott finds that P&C insurers perceive themselves to be in a mature and highly competitive industry where process cost reduction and continuous service improvement are viewed as far more important mechanisms for achieving improvements in competitive positioning than process innovation.

Bala Cynwyd, Pa. - Philadelphia Insurance Companies, a writer of commercial property/casualty, personal lines and professional liability insurance products, is launching a new online policy delivery system effective December 1, 2007.

Los Angeles – Using the 2006 fatal crash data released by the U. S. Department of Transportation just weeks ago, Farmers Group Inc. has completed a study to determine the most influential factors in drivers’ mortality rate in multi-vehicle accidents.

Needham, Mass. — The insurance industry has relied upon the independent agency system as a main distribution channel for decades. However, new business concerns are threatening its success and even its existence, according to recent research from Needham, Mass.-based TowerGroup Inc.