Analytics

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

IT is evolving from simply responding to technology requests to helping shape aspects of business strategy, according to research from consulting firm Protiviti.

For many insurers, the road seems to begin with beefing up their data analytics.

Agile can and does work for BI in practice and may be more important for BI than for many other projects. Here are six key approaches that have served as starting points for many BI projects.

Public and previously shared data offer potential benefits to consumers and opportunities for service providers to offer value-added services; however consumers' responses range from neutral to negative, Celent says.

Spring is almost here. It is natural for insurers to focus on growth. In the past, the growth cycle was fueled by new products, an expansion of agencies or reaching new geographies. Today’s growth fuel flows in the opposite direction – from consumer demand, through the product channels and into product development. The technological wave that has fostered channel development is improving insurer response time and promoting growth – if insurers are willing to think transformationally. (For a good definition of transformational thinking vs. legacy thinking, see my first blog.)

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.

Advanced Web architecture is particularly crucial in the insurance industry given the potential for enhanced customer self-service.

The data deluge presents many challenges, from the purely technical to process- and change-management issues to outright cultural and sociological impacts.