Analytics

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

There are several generational, technological distinctions that could drastically affect how your data operations are run in the future.

Large insurers responding to a recent survey were unanimously invested in predictive modeling, but challenges persist.

Data security breaches are both common and costly. While many insurance companies are keeping up with security requirements, it's a battle that keeps escalating.

The SAP Customer Engagement Intelligence software includes four applications designed to handle different levels of customer interaction in the sales, marketing and customer service process.

Advancements in telematics technologies, along with an 80-percent drop in hardware costs, are ratcheting up the industry’s interest in UBI. But will the payoff be there?

Visual analytics are a priority for The New Hampshire Institute of Health Policy and Practice, as disparate sets of data across multiple payers threaten to stymie HIX operations.

There are several examples of where algorithms can and should take over for human decision-making, but experience is starting to spotlight strategic decisions that can't be taken over by big data.

The latest glitch causing problems for HIX consumers is a data center run by Terremark, which lost connectivity over the weekend, just days after the President set an ambitious timeline for fixing the site.

Common areas of fraud include the misrepresentation of services provided, providing unnecessary services, billing for services not rendered and sale of durable goods.