Analytics

Penetration rates are flat from last year; one-third of businesses said BI solutions were in use by less than 10 percent of employees.

In this first of three blog posts, a hypothetical upgrade to improve customer interaction is described, and the typical challenges insurers face are illuminated.

When it comes time to migrate to a newer system, you shouldn’t have to worry about the fate of customer information.

Jon Inquimboy, Product Manager, Esurance, is given 60 seconds to describe how insurance telematics support customer centricity.

Ingenie, an auto insurer targeting young drivers, has selected SAS Office Analytics to analyze large volumes of data on driving behaviors and patterns in an effort to improve customer pricing accuracy and insurance premiums.

Many people have written about the impact of the book "Moneyball: The Art of Winning an Unfair Game" by Michael Lewis not only on the Oakland Athletics, but also on modern businesses across industry boundaries. This book, which was made into a top-grossing film starring Brad Pitt, highlighted the real impact of analytics in shaping the success of a baseball team but it has applications everywhere.

A relative newcomer to the insurance industry, RGA Reinsurance CIO Mark Showers shares his perspective on how the insurers' concerns compare to other industries.

Aetna provides an example of private cloud operations being more cost-effective and efficient.

Software designed to convert loss run faxes and emails into data.

Returning home from the ACORD-LOMA Forum (ACORD-LOMA) last week, I was reminded of a time about 12 years ago when I wrote that data is the lifeblood of the insurance industry and a strategic asset that needed effective management. The recollection was prompted in part by the fact that during ACORD LOMA the topics of big data, business analytics and business intelligence, and the need for quality data, continued to be hot topics both in terms of insurer priorities and discussion points. The fact that the industry is still buzzing about these topics seems to indicate little progress has been made in the last 12 years. And, to make matter worse, recent research indicates insurers are, on average, using only five to ten percent of their current data.