Jodie Wallis, global chief analytics officer at Manulife, which operates as John Hancock in the U.S., spoke with Digital Insurance about how the company is deploying GenAI.

AI-evaluated insurance claims denials can depend on characteristics of the claimant, not just the merits of their claim. AI may not be a reason or the only reason for a claim denial, experts say.

A new research report from Digital Insurance highlights some of the risks and opportunities for the insurance industry in 2025.

The growing threat of hackers using generative artificial intelligence will boost both the reinsurance markets and data security innovation in 2025.

Building meaningful relationships with carriers and stakeholders can be a challenge for insurtechs.

Chris Raimondo, EY Americas consulting insurance leader, shares his insights on the upcoming trend of agent assistant AI technology.

Technology and climate impacts are just two of the factors that could impact the auto insurance and collision repair industries.

Digital Insurance gathered comments from insurance professionals about what's ahead.

Insights from insurance professionals on what might be ahead for the industry in 2025.

One of the most significant transformations in 2025 will be the effort to digitize disconnected care journeys that fall outside of the digital health operating system.