Patra provides services for property and casualty, employee benefits and commercial insurance.

Artur Wisniewski, the new COO of Allianz Trade, talks about how the trade credit arm of the insurer, which covers corporate business transactions, developed a new platform to improve claims and premium collection.

Prudential's Bob Bastian looks back on the company's 150-year history and focuses on the opportunities ahead for the insurance industry.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

Improvements to workflows and operations boost customer service and help tailor products, making coverage more attractive.

Insurers are seeing improvements in workflows, authentication and adjudication.

More policyholders are willing to share personal data if it lowers their insurance rates.

NEXT will use ZestyAI's property and wildfire models in its risk assessment processes.

Microsoft's CEO suggests that artificial intelligence agents could disrupt traditional SaaS models.

Though consumers are open to the use of AI in severe weather risk monitoring, trust and transparency is key, according to a 2025 Insurity report.