Artificial intelligence, real-time data and social capital can reverse the fate of individuals, families and communities.

The new capability can answer customer questions in 85% of scenarios, according to the company.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

Gains are especially being made near UC Berkeley, one of the major research universities in the Bay Area.

Algorithms have been found to discriminate against minorities and women, including in the insurance industry.

Gartner Group has just released its '100 Data and Analytics Predictions Through 2022.' Here are the research firm's projections on where artificial intelligence is heading.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

With hundreds of options on the market, knowing which one is best for any organization is no easy task. Here's how to separate the best from the rest in a growing field.

Moving applications from legacy systems to digital ones takes more than simply swapping underlying hardware or adopting cloud.

The shift from its agency model is intended to give the company the ability to provide more tailored offerings to its daycare, fitness center and other small business customers.