Anne Rawland Gabriel

The top areas where insurers will spend new money are predictive modeling and link analysis/social network analysis.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Blending next-gen data solutions with empathy for human-driven processes has helped strategic analytics SVP find success.

Metlife Auto & Home exec succeeds on tough projects by staying true to insurance's 'noble purpose.'

The insurance industry is preoccupied with becoming 'digital.' But does it know what that really means?

Mutual of Enumclaw’s bet on promoting a culture of innovation is paying off to the tune of millions in savings due to reduced fire losses, fewer snow-related claims and less customer attrition.

The company's fully digital policy acquisition process helps increase its reach in an elusive sector.

An on-premise deployment of a new core systems suite proved unable to handle data needs, so the carrier switch gears quickly.

These carriers and others have begun to consolidate efforts under executive-level leadership, with mission statements and budgets to match.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Attracting workers with these skills is becoming an imperative for carriers, which are trying to fill a number other tech-related jobs.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.

Entering the storm season, several large insurers have unmanned aerial-vehicle fleets ready to go.

The P&C insurer adopted a new system to consolidate bills and enable self-service for agents and customers.

Carriers have a ways to go to incorporate insurtechs’ innovations into their processes, Accenture says.

Needing to replace its core to meet customer demands, auto-club carrier selects suite with robust analytics components.

The Michigan insurer worked with Information Builders to translate its terabytes of data into actionable insight.

P&C insurer's IT exec tells INN that collaboration between IT and the business helps it preserve award-winning customer experience.