Anne Rawland Gabriel

The top areas where insurers will spend new money are predictive modeling and link analysis/social network analysis.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Blending next-gen data solutions with empathy for human-driven processes has helped strategic analytics SVP find success.

Metlife Auto & Home exec succeeds on tough projects by staying true to insurance's 'noble purpose.'

The insurance industry is preoccupied with becoming 'digital.' But does it know what that really means?

Mutual of Enumclaw’s bet on promoting a culture of innovation is paying off to the tune of millions in savings due to reduced fire losses, fewer snow-related claims and less customer attrition.

The company's fully digital policy acquisition process helps increase its reach in an elusive sector.

An on-premise deployment of a new core systems suite proved unable to handle data needs, so the carrier switch gears quickly.

These carriers and others have begun to consolidate efforts under executive-level leadership, with mission statements and budgets to match.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.