Joe McKendrick

Relationship management 101 for keeping IT and business on the same page.

Only half of the devices in the IoT ecosystem will use keyboard-like input -- and insurers’ back-end systems have to be ready to capture and process all this new data.

For on-premises needs, the latest technologies, including flash, solid state drives, and in-memory computing offer new ways to provide rapid access to new data.

If you think of enterprises like collections of neighborhoods that need to be nurtured, you quickly see that architecture, not obliteration, is the key.

Going digital isn’t just something that can be accomplished by decree. It takes finesse to keep everything in sync.

Digital platforms are changing the way we look at data, applications, and the insularity of the insurance industry.

Security, for all intents and purposes, should be a “crowdsourced” effort – everyone needs to contribute.

Next stage of the mobility revolution: stepping back from frantic rollouts and encouraging holistic enterprise offerings.

Four steps CIOs need to take to lead insurance organizations to greater “customer obsession.”

Marketing executives continue their march into the insurance data center.

Key performance indicators tend to provide a one-dimensional view of project value. Try asking some “key performance questions” as well.

New study shows data center growth will soon peak, and then decline. What will take their place?

System and application issues are only getting more complex and expensive. Time for more self healing.

Allstate’s CIO describes how the company’s IT leaders and managers are helping to recast the company.

Key performance indicators tend to provide a one-dimensional view of project value. Try asking some “key performance questions” as well.

Yes, cloud has the potential to deliver cost-savings and flexibility. But there are some other advantages that may become apparent.

Even in technology, good things may take time.

Insurers once had a monopoly on lifetime customers, but technology has changed the game.

Insurers have a range of open-source options for running their businesses.

Metrics provide a picture of how business is going, and systems are performing. But do they provide the right picture?