Joe McKendrick

The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.

As any good insurance exec knows, a company is only as good as its last customer service call. IBM knows this too—that's part of why it’s still here.

The rise of ubiquitous and mobile computing is creating a range of new innovations, limited only by imaginations.

The cyber barbarians are at insurers’ gates—is your data secure?

Mobile browsers, which are readily available and can be supported on any mobile device, may be a better option for insurance IT departments with overstretched resources.

While much ballyhooed and potentially important, insurers should first take a breath and think about where they fit into the big picture.

Some insurers have recognized this large base of skills and assets, and found ways to leverage them.

While the movie portrays Facebook as a platform born of a grudge by a jilted, love-struck student, insurers are taking the site very seriously.

SOA is so pervasive, it impacts everybody in an organization from top to bottom.

A computer of Watson’s power would be a definite boon if available to insurers.

Aflac’s CIO discusses how technology has made a significant difference for the company’s agents and employees.

Can you imagine conducting all of your day-to-day business on a smartphone? Yeah, didn’t think so…

We know mainframes can take a pounding, but they also need to be responsive and Web-aware.

Those who view SOA as a "magic bullet" may consider taking a more realistic approach to its implementation.

One thing is certain: Technology will play the most prominent role in all efforts.

Despite popular opinions, many firms continue to take a smart approach to SOA.

By streamlining and enhancing IT operations, Chartis already has recouped about $127 million in infrastructure savings.

A culture of complacency hampers information security efforts, and as a result, sensitive corporate data is vulnerable to tampering and theft.

Improved searchability and knowledge sharing are just two of the benefits of the “less-paper” office.

Gone are the days when a single vendor—or even engaging two or three vendors—is a viable strategy.