Joe McKendrick

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Perhaps this isn't surprising, as smaller firms have a lot more to lose if they have fraudulent accounts in their midst.

Narragansett Bay Insurance’s CIO offers tips for insurers on how to best leverage the cloud while minimizing risks.

While mainframes are still both viable and valuable, perhaps the key to this semantic pretzel is that the needs of the business must come first, and executives shouldn’t rush to adopt new systems simply because they're the latest-and-greatest new tech.

Starting slowly and establishing best practices from the outset are two keys to mitigating cloud computing's risks.

An IBM report recommends aggressive adoption of tools and platforms that foster collaboration between employee groups as a key to maximizing growth in this recovering economy.

Messaging and e-mail are the best starting points for insurers, experts say.

Insurers should mandate risk management exercises be a part of every IT project.

Expert says one of the most common misconceptions is the belief that cloud computing is a cheaper technology to be implemented and deployed.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

When paired, cloud computing and BPM permit insurers to identify, model and automate ailing mission-critical business processes.

Any organization connected to health care is going to need lots of expertise in data management and architecture sooner than later.

Insurers can create a hybrid cloud that keeps certain tasks within the enterprise on a private cloud, but leverages the public cloud for other tasks.

The reality is self service is one of the key value drivers in insurance systems these days, and can have a significant and rapid impact on the business.

A new IBM study finds CFOs have gained power as a result of the financial crisis, but lack tools needed to make good decisions.

The average large insurance company has 13 Twitter accounts, according to the study.

While the space insurance market is currently small, one expert says it's vital for sustainable commercial space activities.

New studies find consumers are still slowly recovering from the economic maelstrom that hit between 2007 and 2009.

The end-goal for many insurers is to bring self service to all aspects of customer and agent interfaces. And everybody wants it.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.