Pat Speer
PresidentPat Speer is president of Speer Content Strategy & Development LLC, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News.
Pat Speer is president of Speer Content Strategy & Development LLC, a communications and content management consulting firm. She is also the former editor-in-chief of Insurance Networking News.
Effectively securing this valuable data requires a high level of diligence on behalf of carriers and their partners.
Many carriers face major roadblocks when it comes to finding the right skills and talents for digital adoption.
Bryce Austin, who was Target’s CISO during the retailer’s infamous data breach, says carriers need to be sure their partners are just as secure as they are.
Though these carriers may be tempted to make incremental changes to save resources, bigger moves are recommended.
The industry isn't as reticent to adopt new technologies as it has been viewed, but its patience has advantages with quickly evolving segments.
Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.
Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.
For small to mid-sized insurers, moving to a cloud-based environment and embracing automation is unfamiliar territory that requires confidence in vendors.
The insurance industry faces a couple of big hurdles: risk aversion and a culture that is also very averse to change.
Although most insurers have a running start at digital transformation, most do not have the capacity to partner with the likes of an Amazon.