Anthony Vidovich takes over the strategic direction of claims for the carrier's general insurance business, encompassing commercial and personal lines.
Business-wide transformation begins with a thorough diagnostic of competitive strengths and challenges that enables leaders to prioritize where they want to start.
Business users can more easily learn to use and benefit from modern analytics and business intelligence tools, enabling them to take the lead role in this area by 2019, says Gartner.
Without a clearly articulated set of business value metrics for IT, it can be a challenge for leaders to create compelling business cases for new investment opportunities.
