Customer experience

Digital transformation in long term care involves reimagining risk management through intelligence, interoperability, and human centered design.

State Farm Mutual Automobile Insurance Co. will pay a $5 billion cash dividend to its auto-insurance customers.

Insurance deserts are areas in which consumers and businesses struggle to pay for or secure coverage

Democratized decisioning only works if management tools remain transparent and auditable.

Three secrets to accelerating enterprise-wide adoption for measurable impact while avoiding AI debt.

Insurance companies can and should play a big role in helping customers cut their policy costs.

Embedded insurance offers customers a seamless underwriting experience and integrates coverage digitally at point of sale.

Despite the decision to delay home ownership and starting families, 68% of adults under 40 still view life insurance as essential.

When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.

Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.