Customer experience

The following stories and InsureThink opinion articles are a part of a series on how AI is being deployed in claims.

Any implementation of AI requires access to significant amounts of data and is not without its risks as carriers and brokers expand its adoption.

Younger consumers prefer digital insurance experiences creating challenges and opportunities for the industry.

Insurers and adjusters are using AI across the claims space to expedite the process, verify information and improve the customer experience.

Digital transformation is streamlining operations and enhancing customer experiences.

Behavioral economics is gaining traction in insurance underwriting.

A look at insurer innovations and strategies

It's a critical time for insurers to assess technology investments and infrastructure

Keynova Group released the Q2 2025 Online Insurance Scorecard evaluating the digital offerings from the top 12 insurance carriers in the U.S.

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.