Customer experience

Reputation events are currently managed reactively by communications teams reporting using tools built for brand storytelling.

Travel insurance customers have long complained online about gotcha clauses and foot-dragging on claims.

Bridging the gap between knowledge and core systems is the key to an improved user experience.

Carriers gain ground when treating personalization as a structural shift instead of a simple feature enhancement.

Moving beyond a model centered on reimbursing claims to one that supports healthier outcomes earlier in the pet care journey.

Why technology alone doesn't drive transformation

The Insurance Information Institute and Fenix24 released Cybersecurity for Insurers: Squaring Safety with Service.

The shift from transactional relationships to experience-driven engagement models is becoming a defining characteristic of successful P&C insurers.

Three common mistakes agents make and how to avoid them.