Customer experience

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.

Insurance is about sustainability, it provides a layer of financial support to families, businesses and communities.

The future of insurance isn't about replacing people with machines, but enabling people and technology to collaborate effectively.

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

The latest Insurance Personal Lines Trends and Perspectives Report from TransUnion.

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.

A new study asked insurance providers their thoughts on claims, risk, AI, climate change and more.