Customer experience

The commercial use of drones has the potential to transform many industries—insurance among them.

A new Celent report profiles claims solutions that are available in North America.

The race to ‘go digital’ is on as insurers focus their innovation efforts on these five technologies.

Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.

Newly launched apps are intended to help agents and insurers address the challenges of client retention and agent productivity, the companies said.

Celent finds that U.S. and UK consumers are willing to share data about themselves under the right circumstances.

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.

SteelHead appliance improves performance of critical, centralized insurance-specific software.

A new Ernst & Young study reveals that insurers may be able to combat turnover with more frequent and relevant communications.

The rate of change is accelerating for demographics, technology and customer expectations.