Customer experience

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.

The exchange is available to Cigna U.S. clients and prospective clients starting September 1.

Real-time omni-channel interactions will help change the face of the industry.

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

CRM data analytics can enable a business to make the sales process smarter as well as empower field reps with easy access to business intelligence.

Insurer shifts from legacy platforms to realize improvements in multiple areas.