Customer experience

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

CRM data analytics can enable a business to make the sales process smarter as well as empower field reps with easy access to business intelligence.

Insurer shifts from legacy platforms to realize improvements in multiple areas.

The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines.

A recent survey identifies insurers' highest-priority investment areas over the next two years.

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

App offers a customized dashboard to help members create and track personal wellness goals and milestones.