Customer experience

Annual awards are based on 3,835 customer scores and rankings for 15 auto, home, health and 14 life insurers.

P&C insurer looks to BillingCenter for oversight of billing operations, including agency and direct bill, across all of its lines of business.

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

USAA, State Farm, GEICO and 11 others received customer experience ratings in the Fourth Annual Temkin Customer Experience survey.

Working together, agents and carriers can realize data validation, faster turnaround, no month-end reporting and other straight-through processing benefits.

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

For many insurers, the road seems to begin with beefing up their data analytics.