Customer experience

New features are designed to enable insurers to introduce products to the market more quickly, efficiently and reliably.

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

Higher losses and premium rates likely to result from ACA open enrollment extensions, Moody's says.

Annual awards are based on 3,835 customer scores and rankings for 15 auto, home, health and 14 life insurers.

P&C insurer looks to BillingCenter for oversight of billing operations, including agency and direct bill, across all of its lines of business.

To improve customer satisfaction, accuracy and cycle time for weather-related claims, the insurer integrated Verisk’s data and analytics capabilities into its estimating application.