Customer experience

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

USAA, State Farm, GEICO and 11 others received customer experience ratings in the Fourth Annual Temkin Customer Experience survey.

Working together, agents and carriers can realize data validation, faster turnaround, no month-end reporting and other straight-through processing benefits.

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

Insurer will use the software to to better understand its customers and improve pricing management capabilities for its Safe Driver auto insurance line.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

For many insurers, the road seems to begin with beefing up their data analytics.

Public and previously shared data offer potential benefits to consumers and opportunities for service providers to offer value-added services; however consumers' responses range from neutral to negative, Celent says.

Insurer announces a new chief information officer, chief claims officer, chief risk officer and 30 more corporate officers.

BillingCenter expected to provide a modern technology platform for the commercial trucking insurer.