Customer experience

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

The flight protection program is designed to protect travelers from delays and cancellations.

The acquisition can lead to more telematics insights and speed to market.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Health insurer intends to use analytics platform to increase customer engagement, benefits usage and customers’ health.

Based on itinerary and location, users can receive real-time alerts, risk management mitigation tips and tools to manage medical incidents, insurer says.

Members of Congress came out swinging Wednesday at a committee hearing with top insurers called as witnesses to determine whom of the more than 8 million Obamacare enrollees have paid their first month’s premium.

The evolution of customer communications helps forge stronger ties between insurers and clients.

Agents shouldn’t compete against their carriers for sales but we work with them for the benefit of their mutual clients.

Many factors contributed to the success of the MetLife Wall, which enables the insurer to see a complete view of customer interactions and activities. This ability helps call center agents work with customers more effectively and also benefits research and development.