Customer experience

Customer service rises in importance as a business driver and cost containment declines, according to Strategy Meets Action.

With big data and machine learning tools and algorithms, the possibilities are endless.

Shifting mobile strategies and two other trends will change the industry in 2014 and beyond, according to an Aite Group report.

Across the industry, substantial differences exist in claims management processes, and many insurers could realize significant benefits by applying new techniques and technologies.

Geographic information services increasingly are being incorporated into claims processing to predict and prevent losses, speed customer care and better allocate resources.

Insurance companies should look to their high-transaction cousins when it comes to mobile strategies.

Competitive advantage comes from being able to answer any question at any time.

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.

Is your organization prepared to deliver a modern customer experience?

Collaborative and social technologies are radically changing not only interactions with consumers, but the ways in which internal processes can be conducted as well.