Customer experience

The year 2014 is expected to be something of a tipping point for established and new technologies to take hold in the insurance industry.

As the federal health-insurance exchange finds its footing, some state-run exchanges now are struggling with technology delays and low sign-up levels.

Retirement Income Clearing Calculator to provide for choice, portability of guaranteed retirement income options.

Verint Provides Workforce Optimization Solutions

Latest version includes ‘Responsive Web Design’ and improvements to Account Management feature.

Marketing and IT people actually stand on common ground, looking to support customer data and interactions.

Intact Financial Selects Guidewire Billing

15,000 Health Care Enrollments Didn’t Get to Insurers

Infosys McCamish Releases VPAS Customer Service Work Desk

Smaller carriers, such as AAA, John Hancock and others, benefit from offering more personalized attention and drive the increases, according to ACSI report.