Customer experience

It’s time for insurers of all types to hop on the big data bandwagon or risk getting left behind.

At least 15 major insurers have dedicated Twitter accounts, including USAA, GEICO, Progressive, Allstate, Mutual of Omaha and Travelers.

New platform designed to provide defined contribution participants with complete account access from personal devices, including tablets.

J.D. Power survey finds improved customer satisfaction scores in nearly every category, with the exception being agent first notice of loss.

Massachusetts Blues Develops Website to Help Navigate the ACA

Nautilus will use the Communicate piece of ONE Engagement Cloud to create and collaborate on policy documents.

GEICO and Progressive stand out, as policies purchased online have more than quadrupled over the past decade.

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

In 2014, insurers need to make the leap to customer-centric business models, which will require several technology initiatives, four of which make up Ovum’s biggest trends for 2014.