Customer experience

With their history and international reach as a foundation, deepening customer relationships is a fertile source of competitive advantage for the Lloyd’s market.

Nationwide Looking for Agents in Texas

Current risk mutualization model may not be sustainable, Ptolemus Consulting says; as auto insurance becomes increasingly commoditized, both insurers and insureds seek solutions.

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

GameChanger Portal designed to assist insurers writing personal, commercial and specialty lines.

After a loss, some consumers who buy their policies online soon learn a hard lesson about the need and value of having an agent who is partnered with a top-notch carrier.

In New York, officials said the exchange had 2.5 million visitors in the first half hour and California reported seeing as many as 10,000 hits a second.

The strategies of insurers like UnitedHealth Group and WellPoint are under the microscope as data from four of the five largest U.S. states is collected by SNL Financial Group.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.