Customer experience

J.D. Power survey finds improved customer satisfaction scores in nearly every category, with the exception being agent first notice of loss.

Massachusetts Blues Develops Website to Help Navigate the ACA

Nautilus will use the Communicate piece of ONE Engagement Cloud to create and collaborate on policy documents.

GEICO and Progressive stand out, as policies purchased online have more than quadrupled over the past decade.

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

In 2014, insurers need to make the leap to customer-centric business models, which will require several technology initiatives, four of which make up Ovum’s biggest trends for 2014.

With their history and international reach as a foundation, deepening customer relationships is a fertile source of competitive advantage for the Lloyd’s market.

Nationwide Looking for Agents in Texas

Current risk mutualization model may not be sustainable, Ptolemus Consulting says; as auto insurance becomes increasingly commoditized, both insurers and insureds seek solutions.