Customer experience

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.

Online platform designed to guide beneficiaries to a variety of resources and expedite the group life claims process.

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

Working with Kony, the health insurer sets out to use existing code to expand its mobile presence to include Windows tablets.

Allstate Corp. has launched QuickFoto Claim, a free mobile application designed to enable customers to settle auto claims based on the submission of smartphone photographs. QuickFoto Claim is available now in 10 South and Southwestern states, and the company said it will be available in the majority of states by year end.

As consumers grow more demanding, insurers would do well to anticipate customer concerns and offer instruction on how to avoid them; but first, they need executive buy-in.

The new version of document management and workflow software is designed to increase functionality and security with added features.

Life insurer looks to offer a more efficient life insurance application and delivery experience.

The ease with which social media is ignored could be its greatest strength, according to Novarica's Matt Josefowicz.

InsuranceSuite chosen by the P&C insurer for rating, underwriting, policy admin, billing and claims management purposes.