Customer experience

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

GameChanger Portal designed to assist insurers writing personal, commercial and specialty lines.

After a loss, some consumers who buy their policies online soon learn a hard lesson about the need and value of having an agent who is partnered with a top-notch carrier.

In New York, officials said the exchange had 2.5 million visitors in the first half hour and California reported seeing as many as 10,000 hits a second.

The strategies of insurers like UnitedHealth Group and WellPoint are under the microscope as data from four of the five largest U.S. states is collected by SNL Financial Group.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.

Online platform designed to guide beneficiaries to a variety of resources and expedite the group life claims process.

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.