Customer experience

USAA, a direct seller and one of the first insurers to adapt to social networking, is also, according to J.D. Power, the most trusted brand in the industry.

Operational efficiency and underwriting discipline are crucial for growth and therefore are dictating commercial lines carriers’ technology purchases, according to a report from Novarica.

Software designed to help address cost barriers created by the high costs of in-car telematics devices.

Esurance has selected Modus as its telematics vendor for the DriveSense program, which is deployed across the United States. Modus is providing its full-service UBI solution including logistics, integration, application development, data warehousing and support services.

Erie Insurance leads the way as six insurers score customer satisfaction ratings above the industry average.

Proprietary technology designed for marketing teams looking to manage a brand's social media presence using a consolidated dashboard.

The P&C, health and life sectors face different challenges when it comes to mobile. But all three have a way to go in providing what's needed to keep up with market demand.

Insurers that want to remain competitive and profitable must make the commitment to becoming truly customer-centric, according to a recent study, and there are initial factors to consider.

Under outsourcing agreement, provider will continue to develop, implement and maintain insurer's CRM, claims and policy administration services.

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.