Customer experience

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.

Online form collects the data of a potential consumer, which is routed to a home office interviewer to complete the process.

While consumers are finding UBI programs easier to use, nearly half of are uncomfortable with sharing driving data, according to a LexisNexis survey.

Compared to 2012, however, four fewer insurers were included in Temkin’s top 100.

In an effort to integrate with the Federally Facilitated Marketplace, insurer selects Benefitfocus to build a private insurance exchange for both group and individual market segments.

Larger insurers are more likely to use price optimization to increase profitability, and half use segmented demand models; most smaller insurers assume rate changes won’t impact customer demand.

Security and integration are two of the four most important considerations when entering the mobile space or improving what you already have.

CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises.

Allianz Life looks to improve its customer service and product development with new core system.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.