Customer experience

Fitch: Bypassing healthcare.gov An Unlikely Positive for U.S. Insurers

Tablet computers are becoming standard client computers, but there's still work to be done on the back end.

Drivers in emerging markets are twice as likely to buy a car based on in-vehicle technology options than vehicle performance, according to Accenture report.

Company is offering free credit-monitoring service for one year to provide protection after Social Security Numbers were printed on postcards.

Direct Auto Releases Mobile App Capabilities

It’s time for insurers of all types to hop on the big data bandwagon or risk getting left behind.

At least 15 major insurers have dedicated Twitter accounts, including USAA, GEICO, Progressive, Allstate, Mutual of Omaha and Travelers.

New platform designed to provide defined contribution participants with complete account access from personal devices, including tablets.

J.D. Power survey finds improved customer satisfaction scores in nearly every category, with the exception being agent first notice of loss.

Massachusetts Blues Develops Website to Help Navigate the ACA