Customer experience

Esurance has selected Modus as its telematics vendor for the DriveSense program, which is deployed across the United States. Modus is providing its full-service UBI solution including logistics, integration, application development, data warehousing and support services.

Erie Insurance leads the way as six insurers score customer satisfaction ratings above the industry average.

Proprietary technology designed for marketing teams looking to manage a brand's social media presence using a consolidated dashboard.

The P&C, health and life sectors face different challenges when it comes to mobile. But all three have a way to go in providing what's needed to keep up with market demand.

Insurers that want to remain competitive and profitable must make the commitment to becoming truly customer-centric, according to a recent study, and there are initial factors to consider.

Under outsourcing agreement, provider will continue to develop, implement and maintain insurer's CRM, claims and policy administration services.

Despite lower satisfaction with more complex Superstorm Sandy claims continuing to be reported, overall satisfaction remains stable, according to J.D. Power.

Online form collects the data of a potential consumer, which is routed to a home office interviewer to complete the process.

While consumers are finding UBI programs easier to use, nearly half of are uncomfortable with sharing driving data, according to a LexisNexis survey.

Compared to 2012, however, four fewer insurers were included in Temkin’s top 100.