Customer experience

Nautilus will use the Communicate piece of ONE Engagement Cloud to create and collaborate on policy documents.

GEICO and Progressive stand out, as policies purchased online have more than quadrupled over the past decade.

Agent portals, core systems, business intelligence and other technology initiatives are competitive necessities, according to a new report from Novarica.

USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction

In 2014, insurers need to make the leap to customer-centric business models, which will require several technology initiatives, four of which make up Ovum’s biggest trends for 2014.

With their history and international reach as a foundation, deepening customer relationships is a fertile source of competitive advantage for the Lloyd’s market.

Nationwide Looking for Agents in Texas

Current risk mutualization model may not be sustainable, Ptolemus Consulting says; as auto insurance becomes increasingly commoditized, both insurers and insureds seek solutions.

As the anniversary of Sandy approaches, American Modern reflects on how the storm affected the way it operates, including communicating more frequently with customers via smartphones.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.