Customer experience

In an effort to integrate with the Federally Facilitated Marketplace, insurer selects Benefitfocus to build a private insurance exchange for both group and individual market segments.

Larger insurers are more likely to use price optimization to increase profitability, and half use segmented demand models; most smaller insurers assume rate changes won’t impact customer demand.

Security and integration are two of the four most important considerations when entering the mobile space or improving what you already have.

CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises.

Allianz Life looks to improve its customer service and product development with new core system.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Calling an insurance agent or broker is one of the least attractive options for getting information about health insurance plans, according to new survey results from Forrester.

Celent warns of a dramatic shift in the technology that group-enrollment insurers use to gain consumers’ attention and interact with them.

Online and mobile platforms are supported with latest update.

Employee benefits mobile platform upgraded to accept vision claims, provide ID card through app.