Customer experience

The technology, legal framework and customer expectations have reached a point where carriers need to implement e-signature capabilities, according to Novarica.

A guide to get insurers up to speed in social spaces, which aren't going away any time soon.

Social media and mobile computing serve as a backdrop for several of Deloitte’s insurance tech trends and opportunities for 2013.

Social media and digitization have made it easy to get closer to customers; the question is how to use that knowledge and access without becoming invasive.

Insurer looks to ForgeRock’s architecture to provide the power, economics and agility required to establish secure access controls for mission-critical applications at scale across any population.

To expand its product offerings, distribution and geographic presence, Nevada General Insurance, a midsize P&C insurer, replaced its Web portal for policy quoting, issuance and endorsements with a packaged solution and integrated it with the policy administration system, enabling agent and direct-to-consumer sales.

Gartner analysts review mobile operating systems and the basic elements of mobile device management.

The hyper-connected consumer of the next generation will expect a highly tailored customer experience, and it can't hurt to start anticipating these needs now.

Personal lines insurer looks to Insurer Policy and Insurer Analytics to provide a new foundation for customer service.

Wynsure system also designed to deliver self-service functions for producers, employers, employees and employee benefits administrators.