Allstate Corp. has launched QuickFoto Claim, a free mobile application designed to enable customers to settle auto claims based on the submission of smartphone photographs. QuickFoto Claim is available now in 10 South and Southwestern states, and the company said it will be available in the majority of states by year end.
"QuickFoto Claim enhances the customer experience by offering an easier, faster option to help settle a claim," said Michael Roche, Allstate claims EVP. "More than half of Allstate's customers have a smartphone, so connectivity on the go is clearly important to them and that means it's important to us."
QuickFoto Claim users with qualifying claims will be guided through the process of photographing the damaged areas of their vehicles and submitting the images through the app, the insurer said. Allstate then reviews them, creates an estimate and sends it to the customer. The app enables customers to document accident details, initiate claims, view claims status, view claim payment history and send messages to claim representative. Allstate was granted a patent in June for the app feature known as “Feedback Loop in Mobile Damage Assessment and Claims Processing” by the United States Patent and Trademark Office.
"QuickFoto Claim is the latest in a series of claims-related capabilities within Allstate Mobile designed to enhance our customers' mobile experiences with Allstate," said Bob Wasserman, marketing SVP. "This new capability make the claims process even easier and more convenient."
QuickFoto Claim is available as a free download in the iTunes App Store or Google Play.
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